Student Technology Services

Student Support

Technical computer support for students is available through the Office of Information Technology.

Email: ithelpdesk@fvsu.edu
ServiceNow "HelpDesk": https://fvsu.service-now.com/sp/

Wireless

The campus wireless network covers the interior of all university owned buildings as well as all of the housing residential suites. Outdoor wireless coverage is very limited. We are constantly increasing the amount of outdoor wireless coverage and enhancing the coverage on the interiors of the buildings.

Device Registration is required for certain devices to access the Wildcat wireless network.

For more information, please see the Wireless page.

If you have issues getting connected to the Wildcat wireless network, or registering your device, please contact ithelpdesk@fvsu.edu or call 478-825-6228.

Receive FVSU Emergency Messages on Your Cell Phone

After you log into the MyFVSUBannerWeb portal, go to the "All Users" (link / tab) and click the "Personal Information" tile where you can View and Update Address(es) and Phone(s). Enter your cell phone or text-enabled device number using *SMS Protocol for ConnectED Use* as the telephone type.

Software for Students

Software Resource & Services offers personal purchases for students.

 

Student Email

To see your 'Wildcat' email address, click this link --- Admission Application Status Page (https://fvsu.my.site.com/OnlineApp/) --- then log in to see your Wildcat student email address (@wildcat.fvsu.edu). To access your email account, click this link -- FVSU 'Wildcat' Email (https://outlook.office.com).

Remember the following to help you reset your own email password: (1) enter an “authentication” phone number (work, home, etc.) to be used in the 2-step authentication process; and/or (2) enter answers to the Security Questions/Answers (SQ/A), also to be used in the 2-step authentication process. When you have finished, log out and close the browser window to protect your privacy.

Single Sign-On (SSO) Information

FVSU is taking strides to make our student experience easier, more secure, and more efficient by deploying Single Sign On (SSO) for students. We have already moved a few applications over to Single Sign On which is why you are seeing this.

To sign in, please browse to MyApps and follow the instructions below.

For existing users: Please log in with your campus credentials to access FVSU applications. Your campus credentials are your username (everything before the @ in your FVSU email) and your password used to access the on-campus computers and Wi-Fi.

For new users: you will log in with your campus username (everything before the @ in your FVSU email) and your temporary password. Your temporary password will be PasswordMMDDYY in which the MMDDYY will be your birthdate.

Multi-Factor Authentication (MFA)

In today's digital landscape, safeguarding sensitive information is paramount. As part of our commitment to ensuring the utmost security for our university community, we have implemented Multi-Factor Authentication (MFA) for university accounts. MFA adds an extra layer of protection beyond traditional username and password authentication, significantly reducing the risk of unauthorized access and potential data breaches.

Why is MFA essential for University accounts?

1. Unparalleled Account Security: MFA adds an extra layer of defense, requiring multiple authentication factors. This prevents unauthorized access even if passwords are compromised, safeguarding critical university data.
2. Mitigation of Password Risks: MFA mitigates vulnerabilities tied to weak passwords, phishing attacks, and password reuse. By enforcing an additional verification step, it drastically reduces the risk of breaches.
3. Protection of Sensitive Data: University accounts store personal and academic information. MFA ensures that only authorized individuals can access this data, fortifying data integrity and privacy.

By implementing Multi-Factor Authentication, we're prioritizing the security of your university accounts, personal information, and academic data. Your active participation in using MFA contributes to the collective effort to maintain a secure and trusted digital environment for everyone in our university community. Together, we can stay ahead of emerging cybersecurity challenges and ensure a safer online experience for all. 

Illegal Downloads & Compliance

What does this mean? Stealing digital content, such as music, movies and software, is known as piracy. At FVSU, we are not pirates, and the university encourages all campus community members to not illegally obtain these materials. People who do engage in these activities can be subject to slow internet speeds, legal ramifications and more.

As part of FVSU’s commitment to raise awareness on issues related to illegally downloaded materials and to comply with the Higher Education Opportunity Act of 2008, we would like to make you aware of laws and policies concerning the use of copyrighted material, such as digital movies, music, software, etc.

All users of the FVSU network (wired as well as wireless) are required to abide by all state and federal laws governing copyrights and trademarks as well as other applicable laws and all applicable university policies. The use of copyrighted material may require the permission of the copyright owner. The absence of a copyright notice or symbol on a work does not denote a lack of copyright. You are required to obtain written permission before you are allowed to use any FVSU materials, trademarks or logos for commercial or any other unofficial university purpose.

Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). The rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial portions of a copyrighted work without authority constitutes an infringement.

The fair use of a copyrighted work, including such use by reproduction in copies or phonorecords or by any other means, for purposes such as criticism, comment, news reporting, teaching (including multiple copies for classroom use), scholarship, or research is not an infringement of copyright. Faculty in Georgia are specifically and individually responsible for proper application of fair use and copyright requirements in their contexts. Refer to the USG Policy on the Use of Copyrighted Works.

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may incur either actual damages or statutory damages of not less than $750 and not more than $30,000 per infringement. For “willful” infringement, a court may award up to $150,000 per infringement. For details, refer to Title 17, United States Code, Sections 504 and 505. Willful copyright infringement can also result in criminal penalties including up to 5 years incarceration and fines of up to $250,000 per offense.

For more information please refer to the U.S. Copyright Office at www.copyright.gov, particularly their FAQ at https://www.copyright.gov/help/faq.

You have many alternatives to illegal file sharing and downloading in order to avoid civil and criminal charges. One of the best sources for a list of legally downloadable online content is provided by EDUCAUSE.